Yearly Archives: 2018

15 Kick Ass Tips for Making Better Sales Calls

Here’s what I have always loved about sales, it’s a lot like SPORTS. There is a science to it and if you approach it similarly you can drive salespeople to break all kinds of records just like athletes do. It’s really interesting because just like athletes have a certain DNA makeup, sales people do too.

2022-09-03T06:13:04+00:00October 13th, 2018|0 Comments

‘Uber-ize’ the Contact Center Industry

On his company’s ninth anniversary, Uber Co-Founder Garrett Camp published his pitch deck for Uber so the world could see. It was created three years before the company’s official launch in 2011, the deck details how a ride service could offer a superior alternative to the good old taxicab. In six years, Uber has completely disrupted

2022-09-03T06:13:12+00:00September 2nd, 2018|0 Comments

How Outsourcing Can Grow Your Business

  Outsourcing is a valuable business tool that can help you gain market share at a rapid pace. Most projects and departments can and should be outsourced in certain situations. While it can be hard to step back from handling everything on your own, you’ll find it well worth it in the end. Here are

2022-09-03T06:13:20+00:00July 28th, 2018|0 Comments

Call Center vs. Contact Center: Everything You Need to Know

Identifying the differences between a call center and a contact center is the first step in choosing which one is right for your brand and your customers. Many times these terms are still used interchangeably, but that can result in a critical business mistake. In order to discuss what makes them different we first have

2022-09-03T06:13:56+00:00July 3rd, 2018|0 Comments

Breaking the Rules to Redefine the Contact Center Industry

In today’s world, innovation is the key to growing your company. The “norm” is no longer acceptable as savvy consumers are always on the look out for the next best thing. Think about any leading brand in an “old” industry such as Netflix, Tesla, and Google. It’s easy to see that they’ve been breaking the

2022-09-03T06:14:07+00:00June 23rd, 2018|0 Comments

What to Look for in an Outsourced Contact Center – The Insider

By Eric Sims, President of Leading Edge Connections  I’ve been in this industry for almost 13 years now. I’ve seen the good, the bad, and the ugly. Too much ugly. About 2 years ago two buddies of mine and I decided we were tired of working for other companies who seemingly just didn’t get it.

2022-09-03T06:14:17+00:00May 24th, 2018|0 Comments

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