Selecting a contact center to outsource your vital functions like sales, customer service, help desk or back office support can be a daunting task. I like to keep things really simple. The nuts and bolts of what a center is provisioning is twofold. They really provision technology and people. What you want is a
More people are working from the comfort of their own home than ever. For many this will become a permanent change. As different industries and organizations realize that having a remote workforce is possible and productive numerous people will never go back to the ‘old way’ of working. As exciting as that is there
Many businesses hesitate when it comes to outsourcing customer service to a call center. Let’s start by making one thing clear. It’s not all apples to apples. Outsourcing is only as good as the quality of the call center you use. You wouldn’t go to McDonalds expecting to get a five-star filet mignon. Not
