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Articles2020-06-29T13:16:21+00:00

Tips To Drive First Call Resolution

By |August 16th, 2020|Categories: BPO, Business, Business Tips, call center, Contact Center, COVID 19, customer experience, Customer Service, CX, First Call Resolution, Outsourcing, Trending|Tags: , , , , , , |

There are a great number of approaches to refining customer interactions and customer experiences but not all of them positively affect

7 Tips To Successful Recruitment During & Post COVID

By |August 9th, 2020|Categories: BPO, Business, Business Tips, call center, Contact Center, COVID 19, Outsourcing, recruiting, small business solutions, talent acquisition, Trending|Tags: , , , , , , , , |

In a 2019 study, organizations adept at hiring talent also had two times better profit margins than those that were less

What’s Your ROT (Return on Trust)?

By |July 7th, 2020|Categories: B2B Sales, BPO, Business, Business Tips, call center, Contact Center, COVID 19, Customer Service, CX, Inbound Sales, Outsourcing, sales development representatives, small business solutions, Trending|Tags: , , , , , , |

As leaders we are preprogrammed via our education and experience to constantly measure and manage activity results. Looks to make a

5 Things Every Business Must Be Prepared To Do During Corona-Time

By |March 16th, 2020|Categories: B2B Sales, BPO, building a sales team, call center, Contact Center, coronavirus news, CX, Outsourcing, small business solutions, Trending|Tags: , , , , , , , |

As the number of confirmed Coronavirus cases contuse to rise across the United States and the Corona-craziness continues, many businesses are asking what action

3 Great Sales Lessons for Sales People

By |March 8th, 2020|Categories: B2B Sales, call center, Outsourcing, sales development representatives, sales people, sales teams, small business solutions|Tags: , , , , , , , , |

We’ve all seen how salespeople are portrayed in the movies. It’s usually unfavorably. Think Glengarry Glen Ross, Wolf of Wall Street, or even Boiler

What’s the Best Thing That Could Happen?

By |February 25th, 2020|Categories: Business Tips, call center, Contact Center, motivation, Outsourcing, sales people, sales team, sales teams, small business solutions|Tags: , , , , |

I was sitting in a meeting a while back with a group of leaders discussing performance. As always there were areas of success and

Cultivating Repeat Customers

By |February 18th, 2020|Categories: B2B Sales, BPO, building a sales team, Business, call center, Contact Center, customer experience, Customer Service, CX, Outsourcing, sales teams, small business solutions|Tags: , , , , , , |

Repeat customers are the lifeblood of any successful business, and thanks to platforms like Facebook, Instagram, Twitter and LinkedIn, they have the power to

8 Steps to Deliver a Leading-Edge Customer Experience

By |February 9th, 2020|Categories: BPO, building a sales team, Business, call center, Chat Support, Contact Center, customer experience, Customer Service, CX, Outsourcing, small business solutions|Tags: , , , , , |

The paradigm has evolved with servicing customers. Because of the upsurge in competition, shifting your thinking about customer service is as simple as calling

7 Good Reason To Outsource Sales Development

By |February 2nd, 2020|Categories: B2B Sales, BPO, building a sales team, call center, cold calling, Contact Center, Outsourcing, sales development representatives, sales people, sales team, small business solutions|Tags: , , , , , , , , , |

The most rapid way to close more ‘deals’ and increase your company’s revenue is to outsource where and when it matters most. There’s no

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