call center

Boosting Job Market, Strengthening the Economy, & Elevating Customer Experience

Let's talk about the Power of Onshore Outsourcing! In today's globalized business landscape, companies often face the decision of whether to outsource their contact center needs. While offshore and nearshore options may seem attractive due to cost savings, it is crucial to consider the broader impact on the job market, the economy, and the

2023-07-10T15:19:49+00:00July 10th, 2023|0 Comments

5 Steps to Achieving World-Class Customer Experience Support

In today's cutthroat business landscape, delivering world-class customer support is not just a requirement, but a crucial factor that can make or break a company. We have all encountered instances of subpar customer service that left us frustrated and disappointed. Take, for example, Sarah, a loyal customer who reached out to a well-known online

2023-07-01T14:22:39+00:00July 1st, 2023|0 Comments

Unleashing the ‘Chat’mazing Power of Stellar Support

In today's fast-paced digital era, businesses are constantly seeking innovative ways to improve customer service and enhance the customer experiences. One significant trend in the call center world is the migration from traditional voice-based support to chat-based support. Customer demand is aggressively pushing in this direction at a record pace. For the call centers

2023-06-05T15:11:10+00:00June 5th, 2023|0 Comments

Recession-Proof Your Business: The Benefits of Leveraging a U.S. Outsourcer

In times of economic uncertainty, businesses are increasingly looking for strategies to recession-proof their operations. One approach that offers numerous advantages is outsourcing a company's contact center to a U.S. outsourcer. While leadership may harbor concerns that cause hesitation, debunking these fears reveals the cost savings, flexibility, scalability, and customer experience benefits that come

2023-05-24T13:42:51+00:00May 24th, 2023|0 Comments

Press Release: Leading Edge Connections Celebrates 5th Year Anniversary

Leading Edge Connections Celebrates 5th Year Anniversary: Revolutionizing the BPO Industry Tampa, 5/18/2023– Leading Edge Connections (LEC), a visionary leader in the Business Process Outsourcing (BPO) industry, proudly celebrates its 5th year anniversary. Founded by Jon Juliano and Eric Sims, LEC has emerged as a disruptor and change agent, revolutionizing the way businesses approach

2023-05-18T12:41:51+00:00May 18th, 2023|0 Comments

Building Your B2B ICP (Ideal Customer Profile)

B2B Sales is one of the fastest and most competitive aspects of business right now. Companies all over the world are scrambling to find the right team, technology, approach, and process to get their product or service in front of the right business. One of the biggest misses I experience when working with brands

2022-09-04T20:37:58+00:00February 14th, 2021|0 Comments

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