In today's fast-paced digital era, businesses are constantly seeking innovative ways to improve customer service and enhance the customer experiences. One significant trend in the call center world is the migration from traditional voice-based support to chat-based support. Customer demand is aggressively pushing in this direction at a record pace. For the call centers
In times of economic uncertainty, businesses are increasingly looking for strategies to recession-proof their operations. One approach that offers numerous advantages is outsourcing a company's contact center to a U.S. outsourcer. While leadership may harbor concerns that cause hesitation, debunking these fears reveals the cost savings, flexibility, scalability, and customer experience benefits that come
Leading Edge Connections Celebrates 5th Year Anniversary: Revolutionizing the BPO Industry Tampa, 5/18/2023– Leading Edge Connections (LEC), a visionary leader in the Business Process Outsourcing (BPO) industry, proudly celebrates its 5th year anniversary. Founded by Jon Juliano and Eric Sims, LEC has emerged as a disruptor and change agent, revolutionizing the way businesses approach
Employee engagement is a crucial factor in the success of any business. In today's world, with remote work becoming more prevalent, keeping employees engaged can be a challenge. According to a survey by Buffer, 20% of remote workers struggle with loneliness and 19% struggle with communication. Therefore, it is essential to focus on employee
When taking a look at the Customer Service landscape for 2022 and beyond it’s important to pluck out what’s “Now Trending” to ensure your brand isn’t falling behind, or more importantly how it can stay on the EDGE. In the past three years we’ve seen over 50% of customer experiences move to digital, meaning
Virtual, aka Remote, working is here to stay. The one thing we know for sure is that the world we lived in preCovid is forever gone. This means a continued evolution to find new and better ways to do a number of things. One of those is meeting the needs of a virtualized workforce.
