Call center quality assurance is a vital component of any customer service operation. It helps businesses ensure that their call center agents are delivering high-quality service, while also identifying areas for improvement. Here are the best practices for call center quality assurance: 1. Define clear performance standards Clearly defined performance
Brand protection is a crucial aspect of any business, as it ensures that your company's reputation and assets are secure. A strong and protected brand can establish trust and credibility with customers, increase the value of your company, and differentiate you from your competitors. It also provides legal protection for your intellectual property and
Looking for a more efficient and cost-effective way to manage customer service? Here are ten reasons why businesses outsource their customer care with Leading Edge Connections. As a business owner, you understand the importance of providing excellent customer service. You know that if they are happy and satisfied with their experience, they will become loyal
At this point it should be no shock that there is plenty of upside to remote work. Improved recruitment, reduced turnover, happier employees, increased productivity, and greater ROI—and that’s just the tip of the iceberg. These are just a few of the reasons LEC was born natively remote all the way back in 2018. We
- What to Look for in an Outsourced Contact Center – The Insider GalleryB2B Sales, BPO, building a sales team, Business, call center, Contact Center, Customer Service, Employee Retention, Inbound Sales, Outsourcing, Technology, Uncategorized
By Eric Sims, President of Leading Edge Connections I’ve been in this industry for almost 13 years now. I’ve seen the good, the bad, and the ugly. Too much ugly. About 2 years ago two buddies of mine and I decided we were tired of working for other companies who seemingly just didn’t get it.