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Articles2021-01-22T01:21:53+00:00

7 Step Blueprint to Peak Performing Sales Teams

By |August 9th, 2019|Categories: B2B Sales, BPO, building a sales team, Business, call center, Contact Center, Inbound Sales, Outsourcing, sales people, sales team, sales teams|Tags: , , , , , , , |

Tired of struggling with sales and subpar sales people?

Don’t Cut Your Own Hair

By |August 7th, 2021|Categories: B2B Sales, Business Tips, cold calling, Contact Center, Inbound Sales, Outsourcing, sales people, sales prospecting, sales team|Tags: , , |

Let's be direct, you would never recommend that someone cut their own hair right? Why? Because it’s not what they are experts

7 Components of Building a Killer Sales Team.

By |June 12th, 2021|Categories: B2B Sales, Business Tips, Contact Center, Outsourcing, sales people, sales prospecting, sales team, sales teams, Sales Transformation, Technology|Tags: , , , , , , , |

You’ve invested an enormous amount of work, effort, passion and money into starting, building and launching your business. The market research

5 Leading-Edge Virtual Training Ideas

By |May 2nd, 2021|Categories: Business Tips, Contact Center, COVID 19, CX, Outsourcing, Remote Training, Sales Transformation, Technology, Virtual Training|Tags: , , , , , , , |

Virtual, aka Remote, working is here to stay. The one thing we know for sure is that the world we lived

7 Step Blueprint to Peak Performing Sales Teams

By |August 9th, 2019|Categories: B2B Sales, BPO, building a sales team, Business, call center, Contact Center, Inbound Sales, Outsourcing, sales people, sales team, sales teams|Tags: , , , , , , , |

Tired of struggling with sales and subpar sales people?

Real Tips for Driving Sales in 2021

By |November 26th, 2020|Categories: B2B Sales, BPO, Business, Business Tips, call center, cold calling, Contact Center, COVID 19, CX, Leadership, Outsourcing, sales people, sales prospecting, Technology, Trending|Tags: , , , , , , , |

As we all look forward to 2021, we need to accept a few things, and then ask ourselves some important questions. First, we need

5 Trends that will shape the 2021 Customer Care Landscape

By |October 24th, 2020|Categories: BPO, Business, Business Tips, call center, Chat Support, Contact Center, COVID 19, customer experience, Customer Service, Customer Service, CX, First Call Resolution, Leadership, Outsourcing, Technology, Trending|Tags: , , , , , , , |

As support teams look to 2021, there’s no shortage of priorities, from team efficiency, to customer experience, to operational business impact. Leading Edge Connections

The Case for Sales Development

By |October 19th, 2020|Categories: B2B Sales, BPO, Business Tips, call center, cold calling, Contact Center, coronavirus news, Inbound Sales, Outsourcing, sales development representatives, sales people, sales prospecting, sales team, small business solutions, Trending|Tags: , , , , , , , |

To start, we need to understand why sales development is critical to the health of your revenue machine. There are eight compelling reasons to

Does Your Organization Need a Team of SDRs?

By |September 7th, 2020|Categories: B2B Sales, BPO, building a sales team, Business, Business Tips, call center, cold calling, Contact Center, Outsourcing, sales development representatives, sales people, sales prospecting, sales team|Tags: , , , , , , |

Before we even get started let’s align on the definition of Sales Development Reps (SDRs) are? The definition of a sales development rep (SDR)

Top 4 Reasons to Outsource Your Contact Center Customer Service Needs

By |August 23rd, 2020|Categories: BPO, Business, Business Tips, call center, Chat Support, Contact Center, COVID 19, customer experience, Customer Service, Customer Service, CX, Outsourcing, recruiting, Technology, Trending|Tags: , , , , , |

Contact Center services are typically an essential part of any thriving business. Customers who are upset, happy, frustrated, or even curious still prefer to

Tips To Drive First Call Resolution

By |August 16th, 2020|Categories: BPO, Business, Business Tips, call center, Contact Center, COVID 19, customer experience, Customer Service, CX, First Call Resolution, Outsourcing, Trending|Tags: , , , , , , |

There are a great number of approaches to refining customer interactions and customer experiences but not all of them positively affect the bottom line

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