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Articles2021-01-22T01:21:53+00:00

Real Tips for Driving Sales in 2021

By |November 26th, 2020|Categories: B2B Sales, BPO, Business, Business Tips, call center, cold calling, Contact Center, COVID 19, CX, Leadership, Outsourcing, sales people, sales prospecting, Technology, Trending|Tags: , , , , , , , |

As we all look forward to 2021, we need to accept a few things, and then ask ourselves some important questions.

5 Trends that will shape the 2021 Customer Care Landscape

By |October 24th, 2020|Categories: BPO, Business, Business Tips, call center, Chat Support, Contact Center, COVID 19, customer experience, Customer Service, Customer Service, CX, First Call Resolution, Leadership, Outsourcing, Technology, Trending|Tags: , , , , , , , |

As support teams look to 2021, there’s no shortage of priorities, from team efficiency, to customer experience, to operational business impact.

The Case for Sales Development

By |October 19th, 2020|Categories: B2B Sales, BPO, Business Tips, call center, cold calling, Contact Center, coronavirus news, Inbound Sales, Outsourcing, sales development representatives, sales people, sales prospecting, sales team, small business solutions, Trending|Tags: , , , , , , , |

To start, we need to understand why sales development is critical to the health of your revenue machine. There are eight

2020’s Top 4 Sales Prospecting Tips

By |June 2nd, 2020|Categories: B2B Sales, BPO, Business Tips, call center, cold calling, Contact Center, coronavirus news, COVID 19, Inbound Sales, Outsourcing, sales development representatives, sales people, sales prospecting, sales team, small business solutions, Trending|Tags: , , , , , , , |

Most sales people are constantly searching for new ideas to take their prospecting game to the leading-edge in 2020. If that’s you then I

8 Reasons Virtual Agents are Superior

By |May 24th, 2020|Categories: B2B Sales, BPO, call center, Chat Support, Contact Center, coronavirus news, COVID 19, customer experience, Customer Service, Outsourcing, small business solutions, Technology, Trending|Tags: , , , , , , |

Selecting a contact center to outsource your vital functions like sales, customer service, help desk or back office support can be a daunting task.

7 Tips for a Healthy Work At Home Routine

By |May 17th, 2020|Categories: BPO, call center, Contact Center, coronavirus news, COVID 19, employee engagement, motivation, Outsourcing, small business solutions, Trending|Tags: , , , , , , , , , , |

More people are working from the comfort of their own home than ever. For many this will become a permanent change. As different industries

5 Benefits of Outsourcing Customer Service

By |May 10th, 2020|Categories: BPO, building a sales team, Business Tips, call center, Chat Support, Contact Center, coronavirus news, COVID 19, customer experience, Customer Service, Customer Service, CX, Outsourcing, small business solutions, Trending|Tags: , , , , , |

Many businesses hesitate when it comes to outsourcing customer service to a call center. Let’s start by making one thing clear. It’s not all

4 Tips for Selling Products & Services During The COVID 19 Pandemic

By |April 5th, 2020|Categories: B2B Sales, BPO, building a sales team, call center, Contact Center, coronavirus news, COVID 19, CX, Outsourcing, small business solutions, Trending|Tags: , , , , , , , |

2020 started off with a bang, and many of us saw this year as potentially our greatest year ever. Markets were moving. Interest rates

5 Things Every Business Must Be Prepared To Do During Corona-Time

By |March 16th, 2020|Categories: B2B Sales, BPO, building a sales team, call center, Contact Center, coronavirus news, CX, Outsourcing, small business solutions, Trending|Tags: , , , , , , , |

As the number of confirmed Coronavirus cases contuse to rise across the United States and the Corona-craziness continues, many businesses are asking what action

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