Expert Outsourced IT Help Desk Transformation Services, Support and Solutions
The bottom line? LEC has the people, skills and certified experience to provide comprehensive help desk outsourcing transformative services, empowering you to concentrate on growing your business and succeeding with IT. Our outsourced IT support services can extend the reach of your existing IT department, or bridge the gap if you don’t currently have an internal IT department.
OUR OUTSOURCED IT HELPDESK TRANSFORMATION SERVICES INCLUDE:
Access to a certified, US-based Help Desk technical staff
24×7 coverage capability and real-time monitoring
Online live support featuring DesktopStreaming technology
Online live support chat capabilities
Team leader and project manager provided
Multi-technology support
Complete trouble ticket tracking and reporting solution
Tiered service levels and custom response requirements
On-site escalation support available
Web-based incident reporting and status tools for end users
Optional shared Ops control with your in-house team
Branded customer satisfaction (CSAT) surveys
Customized workflows that transform user, client, and customer experience while collaborating to reduce overall volume .
