Expert Outsourced IT Help Desk Transformation Services, Support and Solutions

The bottom line? LEC has the people, skills and certified experience to provide comprehensive help desk outsourcing transformative services, empowering you to concentrate on growing your business and succeeding with IT. Our outsourced IT support services can extend the reach of your existing IT department, or bridge the gap if you don’t currently have an internal IT department.

OUR OUTSOURCED IT HELPDESK TRANSFORMATION SERVICES INCLUDE:

  • Access to a certified, US-based Help Desk technical staff

  • 24×7 coverage capability and real-time monitoring

  • Online live support featuring DesktopStreaming technology

  • Online live support chat capabilities

  • Team leader and project manager provided

  • Multi-technology support

  • Complete trouble ticket tracking and reporting solution

  • Tiered service levels and custom response requirements

  • On-site escalation support available

  • Web-based incident reporting and status tools for end users

  • Optional shared Ops control with your in-house team

  • Branded customer satisfaction (CSAT) surveys

Customized workflows that transform user, client, and customer experience while collaborating to reduce overall volume .

Let’s chat about how LEC’s IT Transformation services and teams can create efficiencies & drive excellence for your brand.