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News2019-10-23T17:18:51+00:00

7 Step Blueprint to Peak Performing Sales Teams

By |August 9th, 2019|Categories: B2B Sales, BPO, building a sales team, Business, call center, Contact Center, Inbound Sales, Outsourcing, sales people, sales team, sales teams|Tags: , , , , , , , |

Tired of struggling with sales and subpar sales people?

10 Crazy Sales Stats

By |November 17th, 2019|Categories: B2B Sales, BPO, call center, Chat Support, Contact Center, Customer Service, Inbound Sales, Outsourcing, sales teams, small business solutions, talent acquisition|Tags: , , , , , , , |

“60% of the time, it works every time” — Brain Fantana That is one of my favorite statistical quotes. That said, it was the

The 6 Keys to a Highly Effective B2B Sales Approach

By |November 3rd, 2019|Categories: B2B Sales, BPO, call center, Chat Support, Contact Center, Customer Service, Inbound Sales, Outsourcing, sales teams, small business solutions, talent acquisition|Tags: , , , , , , , |

Is your sales approach evolving to keep up with the way B2B prospects are buying? They prefer a consultative approach that

5 Reasons Why Your Business NEEDs Live Chat!

By |August 19th, 2019|Categories: B2B Sales, BPO, building a sales team, Business, call center, Chat Support, Contact Center, Customer Service, employee engagement, Employee Retention, Inbound Sales, Outsourcing, recruiting, sales people, sales team, talent acquisition|Tags: , , , , |

If you aren't talking to your employees and customers someone else is!

7 Step Blueprint to Peak Performing Sales Teams

By |August 9th, 2019|Categories: B2B Sales, BPO, building a sales team, Business, call center, Contact Center, Inbound Sales, Outsourcing, sales people, sales team, sales teams|Tags: , , , , , , , |

Tired of struggling with sales and subpar sales people?

Call Center vs. Contact Center: Everything You Need to Know

By |July 3rd, 2018|Categories: BPO, Business, call center, Contact Center, Customer Service, Inbound Sales|Tags: , , , , , , |

Identifying the differences between a call center and a contact center is the first step in choosing which one is right for your brand and

Breaking the Rules to Redefine the Contact Center Industry

By |June 23rd, 2018|Categories: Business, Contact Center, Customer Service, Inbound Sales|Tags: , , , , , , , |

In today’s world, innovation is the key to growing your company. The “norm” is no longer acceptable as savvy consumers are always on the look

What to Look for in an Outsourced Contact Center – The Insider

By |May 24th, 2018|Categories: B2B Sales, BPO, building a sales team, Business, call center, Contact Center, Customer Service, Employee Retention, Inbound Sales, Outsourcing, Technology, Uncategorized|Tags: , , , |

By Eric Sims, President of Leading Edge Connections  I’ve been in this industry for almost 13 years now. I’ve seen the good, the bad, and

HOW CAN A CALL CENTER HELP YOUR SMALL BUSINESS?

By |January 19th, 2016|Categories: B2B Sales, BPO, call center, Chat Support, Contact Center, Customer Service, Inbound Sales, Outsourcing, sales teams, small business solutions, talent acquisition|Tags: , , , , , |

In today’s aggressive and customer-centric professional world, customers want immediate responses, quality interactions, and timely results. The truth is that it’s difficult to keep

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