OUR TECHNICAL SUPPORT TEAM SPECIALIZES IN ANSWERING YOUR CUSTOMER’S QUESTIONS ON THE FIRST CONTACT.
LEC’s technical support agents have the expertise required to provide additional technical support, resources and scale to service requirements on demand. With our team of skilled specialists, we provide support services through preferred end user channels: voice, live chat or through email or text. We work with our clients to build the most cost-effective technical support solutions.
Our virtual contact center technology solutions are designed to handle all industries with full integration of client services, state of the art technology, PCI-compliance, scripting training, and extensive reporting and program analysis.
OUR TECHNICAL SUPPORT SERVICES INCLUDE:
Product Problem Resolution
Support Ticket Issuing
Secure IDs / Tokens