OUR CUSTOMER CARE TRANSFORMATION TEAM ACTS AS A SEAMLESS EXTENSION OF YOUR BRAND, AND UNDERSTANDS THE IMPORTANCE OF EVERY CONTACT THEY MAKE WITH YOUR CUSTOMERS.
The Leading Edge customer care transformation teams are strategically trained to augment our clients’ customer service and customer experience departments. We provide substantial benefits to our clients by performing high caliber customer care activities and surpassing end user expectations. At LEC, we use a process driven approach to design, implement, deliver, and ultimately transform customer centric interactions with our client’s customers. Additionally, we incorporate customer feedback into our customer care transformation programs to aid in continuous boosts to retention rates.
OUR CUSTOMER CARE SOLUTIONS INCLUDE:
General Customer Care
Finance & Billing Support
Online Order Fulfillment
Loyalty & Winback Programs
What does the ideal customer experience look like now? One thing’s for sure, there’s more to it than just having an issue resolved by Customer Service. You need a MAP!