Leading Edge Connections | A Contact Center for the NOW
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CONTACT CENTER REDEFINED

NO LONGER CONFINED BY THE WALLS OF YESTERDAY

CONTACT CENTER REDEFINED

NO LONGER CONFINED BY THE WALLS OF YESTERDAY

CONTACT CENTER REDEFINED

NO LONGER CONFINED BY THE WALLS OF YESTERDAY

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CONTACT CENTER REDEFINED

NO LONGER CONFINED BY THE WALLS OF YESTERDAY

CONTACT CENTER REDEFINED

NO LONGER CONFINED BY THE WALLS OF YESTERDAY

CONTACT CENTER REDEFINED

NO LONGER CONFINED BY THE WALLS OF YESTERDAY

CONTACT CENTER REDEFINED

NO LONGER CONFINED BY THE WALLS OF YESTERDAY

LEADING EDGE CONNECTIONS

Every business is different.  LEC has a different solution for every business.

The range and scope of solutions available to interact with customers have changed, and they are ever-changing.  Traditional deployment of a call center across multiple sites and geographies required long lead times, additional specialized infrastructure, and a dedicated IT staff.  It was a luxury available only to the largest of businesses.  Through our innovative service framework, we make it fast and easy to deploy a virtual solution

The flexible architecture of virtual customer service allows our partners to integrate their headquarters, remote offices, and outsourced locations without revisiting their own infrastructure.  Even better, the flexibility inherent in a virtual approach makes its way to customized pricing and our partners’ own unique business needs and goals.  Our agents operate seamlessly as one team and enable customers to access talent outside your geography, eliminate overtime costs, and reduce overhead.

 

Whatever the size, specialization, or complexity of your business, your customer-facing interactions can now be as robust and ambitious as your business goals.

WHY WE DO THIS

Because we love to buck the status quo! Business as usual is offensive to us. Who goes into business to become ‘ORDINARY’ anyway? Not us. We are in it to be extraordinary! We are a group of rebels who struggle with coloring inside the lines of business norms. We love the fringe, and the excitement of being on the edge. We live for those places that are uncharted, and where limitation dissolves. It is with this adventurous, uninhibited drive that we approach the success of our clients and partners Tell us something isn’t possible. We dare you.

WHY WE DO THIS

Because we love to buck the status quo! Business as usual is offensive to us. Who goes into business to become ‘ORDINARY’ anyway? Not us. We are in it to be extraordinary! We are a group of rebels who struggle with coloring inside the lines of business norms. We love the fringe, and the excitement of being on the edge. We live for those places that are uncharted, and where limitation dissolves. It is with this adventurous, uninhibited drive that we approach the success of our clients and partners Tell us something isn’t possible. We dare you.

Disrupt industry

HOW WE DO IT

  • We stay on the leading edge of bilateral authentic communication
  • We stay on the leading edge of new industry operational standards
  • We stay on the leading edge of new and progressive ways to partner
  • We stay on the leading edge of new technology and solutions
  • We stay on the leading edge of emerging industries, businesses and products
  • We stay on the leading edge of obliterating old hierarchical corporate structures
  • We stay on the leading edge of virtual technology services and solutions

WHAT WE DO

To be clear, we are, in every way, a Business Process Outsourcing (BPO) company. That said, we are not confined to a legacy understanding of what outsourcing has become, or what it can be. Business Process Outsourcing (BPO) is a broad concept under which third party contractors perform set of business activities, or sometimes a single function. Processes typically “outsourced” include payroll, benefits administration, sales, customer care, chat support, and other back end office support. Although we offer expertise in these traditional areas, we are not confined to them, or the methods in which they are offered. Instead we choose position ourselves as offering solutions in three primary ways:

WHAT WE DO

To be clear, we are, in every way, a Business Process Outsourcing (BPO) company. That said, we are not confined to a legacy understanding of what outsourcing has become, or what it can be. Business Process Outsourcing (BPO) is a broad concept under which third party contractors perform set of business activities, or sometimes a single function. Processes typically “outsourced” include payroll, benefits administration, sales, customer care, chat support, and other back end office support. Although we offer expertise in these traditional areas, we are not confined to them, or the methods in which they are offered. Instead we choose position ourselves as offering solutions in three primary ways:

BENEFITS OF PARTNERING WITH US

There are numerous benefits to contracting a BPO like us, but the quick and dirty of it is this, we enable you to go do what you do best while we do what we do best for you.

  • External Creative Solution Capacity
  • Unbridled growth without bottlenecks
  • Transforms fixed into variable costs
  • External Industry Expertise
  • Cost Efficient Skilled Work Power
  • Human Capital Freedom and Flexibility
  • Entrepreneurial Speed & Agility
  • Increased speed of business processes