Contact Center Redefined2020-05-09T18:03:57+00:00

A Contact Center Simplified

Giving Small Businesses A Big Future

Read About Us

Delivering Innovative
Services and Solutions

This is what we love to do.

We speak your language. From Startups to Small Companies, we act as a seamless extension of your business helping you grow to the next level with a flexible approach regardless of your size, business vertical or service requirements.

Sales

We optimize every call to convert it into a sale.

Customer Care

We create memorable customer experiences.

Technical Support

We conduct every interaction with a solutions approach.

Back Office

Conventional and Unconventional functions.

Redefining What’s Possible in Customer Experience

There are numerous methods and benefits to partnering with a us, but the quick and dirty of it is this, We enable you to go do what you do best, while we brilliantly take care of the rest. 

LEC Virtual Associates Are Superior

There’s an incredible amount of great talent outside the walls of a traditional contact center. Since we are geographically unbound to a particular local area, LEC can identify pools of talent that best fit your business needs. LEC virtual agents are sourced nationwide for the best skills, experience and knowledge applicable to each project. With LEC virtual agents, the Contact Center model has been reinvented and the door opened where small businesses can gain high caliber support with the scalability and flexibility to meet current and future business trends. Highly talented agents equal happier customers, for real!

LEC Long-term Partnerships are Superior

Our commitment to helping our clients, who we call partners, achieve their goals is our core mission. Our unique blend of experience allows LEC to offer custom solutions that are tailored to each of our partners individual needs. Every program is strategically designed to help you achieve your business goals and track your progress.

REIMAGINE YOUR BUSINESS WITH A PARTNER WHO IS TRULY DIFFERENT.

100% Secure

LEC’s takes security very seriously. Being HIPPA , SOC1 |SOC 2, and PCI compliant, along with a fully redundant environment, allows us to meet the Five 9 criteria for our clients and employees.

Aggressive Scalability

LEC’s Virtual model creates a one of a kind opportunity for clients to scale quickly without sacrificing talent, quality, or performance leading to record pacing in time to competencies.

Extreme Flexibility

LEC is built to partner with companies ON-THE-GROW and that means remaining open to the possibility of new and different ways to help you evolve by creating a model that is super flexible for your business needs.

Reliable Sustainability

LEC’s virtual model provides our customers increased economies of scale in people, processes and performance for our partners provisioning long term retention and growth in all areas.

Take Your Business To The Next Level

Considered one of the most innovative and exciting outsourcing companies in The U.S., Leading Edge Connections has been the preferred Contact Center and BPO partner of Startups and Small to Medium-sized Companies, helping them increase revenue and reduce costs while delivering amazing customer experiences.

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