0
Customer Interactions Per Day
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New Customers Gained Per Day
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Happy Customers Retained
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Remote Agents Live Across 38 States
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Delivering Innovative Services and Solutions

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LEC Global Footprint

  • United States
  • Canada
  • Mexico
  • Colombia
  • Jamaica
  • Serbia
  • Dominican Republic
  • Argentina

Reimagine Your Business With A Partner Who Is Truly Different

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100% Secure

LEC’s takes security very seriously. Being technologically compliant, along with a fully redundant environment, allows us to meet the Five 9 criteria for our clients and employees.
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Aggressive Scalability

LEC’s Virtual model creates a one of a kind opportunity for clients to scale quickly while simultaneously improving talent quality, performance delivery  and overall times to competency.
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Extreme Flexibility

LEC is built to partner with companies ON-THE-GROW and that means remaining open to the possibility of new and different ways to help you evolve by creating a model that is super flexible for your business needs and the needs of your customers.
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Reliable Sustainability

LEC’s virtual model provides our customers increased economies of scale in people, processes and performance for our partners provisioning long term retention and growth in all areas.

Leading-Edge Remote Talent

Lock in customized top talent that is sourced, scored, and onboarded to exactly match your project’s specific Performance DNA needs.

  • Fully Tailored Agent Personas
  • Unrestricted global recruitment geoFootprint
  • Lightning fast ramp times
  • Reduced times to competency
  • Improved longevity and expertise
  • Exemplary customer experiences
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LEC Virtual Talent is Superior

There’s an incredible amount of great talent outside the walls of a traditional contact center. Since we are geographically unbound to a particular local area, LEC can identify pools of talent that best fit your business needs. LEC virtual agents are sourced nationwide for the best skills, experience and knowledge applicable to each project. With LEC virtual agents, the customer acquisition and experience model has been transformed, and the door opened, where small businesses can gain high caliber support with the scalability and flexibility to meet current and future business trends. Highly talented agents equal happier customers, for real!

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Leading-Edge Remote Techniques

Tap into the industry leader in remote call center best practices in recruiting, onboarding, training, technology and performance.

  • Native remote new hire training
  • Customized CX and sales team building
  • Brandslaughter prevention programs
  • Data driven thought leadership
  • Best in class remote management execution
  • Advanced business scaling capabilities
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LEC Long-Term Partnerships are Superior

Our commitment to helping our clients, who we call partners, achieve their goals is our core mission. Our unique blend of experience allows LEC to offer custom solutions that are tailored to each of our partners individual needs. Every program is strategically designed to help you achieve your business goals and track your progress.

Leading-Edge Remote Technology

Leverage the industry’s top technologies in CRM, ERP, PBX, LMS, remote work environments, and more!

  • Outbound & Inbound OmniChannel capabilites
  • Tailored workflows
  • Easy API connectivity
  • Reduced licensing costs
  • Customized reporting and dashboards
  • Advanced security & compliance
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Clients & Employees Love Working With LEC

I’ve been with LEC for 2 years working on two different projects. The leadership is supportive, professional and committed to my success. From my onboarding to current team I have been extremely happy here.

Lance F.
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