100% Talented & Passionate
The best people doing the best work in the best way!
Security
Security
No data is ever stored locally on an agent’s systemQuality
Quality
A global talent pool with no physical limitations on team size, geography or language
Expediency
Expediency
Significantly reduced onboarding time without lengthy equipment purchasing cycles (BYOD-model) or local recruiting and office space limitations
Continuity
Continuity
More agents can be ready to ramp up or shift operations for business continuity or seasonal volume
Flexibility
Flexibility
Platform-agnostic, Leading Edge Connection can integrate any client software and existing unified communications/softphone solution into the environment
Geographically Unrestricted
Accessing an expansive global talent pool for any language, vertical, specialty, time zone or geographical requirements in the U.S or Canada is only the beginning. Our dedication to hiring right the first time and developing team members for a career sets our wholistic virtual solution apart. Once we find the right fit, we nurture our new team members, who we call family. Happy, engaged agents stay longer and translate to happier customers for you.