OUR CUSTOMER CARE AGENTS ACT AS AN EXTENSION OF YOUR TEAM AND UNDERSTAND THE IMPORTANCE OF EVERY CONTACT THEY HAVE WITH YOUR CUSTOMERS.

Leading Edge’s customer care team has been strategically trained to augment our clients’ customer service department. We provide substantial benefits to our clients by performing the customer care activities and even surpassing end user expectations. At LEC, we use a process driven approach to design, implement, and deliver customer centric interactions with our client’s customers. Additionally, we incorporate customer feedback into our customer care program to boost retention rates.

OUR CUSTOMER CARE SOLUTIONS INCLUDE:

  • General Customer Care

  • Order Management

  • Account Activation

  • Finance & Billing Support

  • Online Order Fulfillment

  • Loyalty & Winback Programs

  • Warranty Claims

  • Telehealth Support

Let’s chat about how to take your Customer Care to the leading-edge of CX