LEC has transformed businesses across many industries.
Finance requires a high level of specialized, sophisticated and secure infrastructure of technology and personnel to make customers raving fans. Whether it’s multinational investment, local REIT or basic consumer banking, LEC’s financial support teams are an extension of your brand.
Beyond meeting all applicable regulatory mandates and safety best practices, leveraging a proven financial services BPO will keep customers protected, prepared and confident in you.
Driving Patient Outcomes with excellent Customer Experiences.
As care migrates increasingly to virtual or online, the quality of your CX and delivery of patient care is more important than ever.
Our remote customer service experts provide white glove customer care and are well-versed in all aspects of pharmaceuticals, medical devices and healthcare.
From open enrollment to eligibility requests, prescriptions questions, telemedicine support, and claims inquiries—and all points in between—virtual care gives you the power to improve patient satisfaction at every touchpoint.
IT and SaaS are hot, red hot!
The number one challenge to IT and SaaS organizations today is building a scalable and economical support and sales structure to grow your business. LEC has extensive experience helping these companies who are on-the-grow build successful talent, techniques, and technology to support the ridiculously rapid growth required.
LEC’s omnichannel support model allows your company to meet customers where they are, solve problems real time, conduct sales conversions across channels and leverage a white glove approach to support customer needs and exceed customer expectations.
Pure Energy
The world gets crazier by the day causing utility and energy providers to be under extensive scrutiny. The pressure to provide essential services and protection to customers and communities has continued to soar.
The communication needs of utility leaders are extremely complex, not just requiring general level 1 customer service, but escalated support like shut-off notices, reminder calls, legally mandated payment arrangements for low-income customers, telesales for new customer activations and much more.
The evolution of Retail and eCommerce.
Today’s online and retail shoppers expect a safe, smooth, and seamless ecommerce experience. Where the demand was once hours and minutes, they are now seconds to deliver support. Companies are needing to move from reactive service models to proactive service models meeting customer expectations in real time or anticipating them altogether.
It’s time to optimize your online selling. With LEC’s plethora of experience supporting top-tier retailers, we know how to build a digital CX that boosts satisfaction, keeps your revenue growing, and prevents Brandslaughter.
LEC has the resources that act as your contact center for clinical trials. From outbound outreach to inbound response, our HIPAA compliant call center has the technology, know-how and staff to meet all your clinical trial communication needs.
Live and automated Services we provide include:
- Study Information Lines
- Volunteer Screening
- Site Location Services
- Subject Compliance Support
- Appointment Reminder Calls
- Nurse Communicators
We have the ability to combine any of our state of the art services including live answer, IVR, click-to-call, or e-mail, to help you streamline your recruitment process and support protocol compliance. Whether you are a CRO, site, or sponsor, we design solutions that integrate with your processes.
Communication is key!
The data doesn’t lie. A customer-centric experience provides better long-term results than tunnel vision on new acquisitions. It’s one of the most competitive industries on earth and to stay ahead of the pack it takes being progressive with your support models.
It’s not news that customer demand continues to go through the roof. Partnering with a BPO that deeply understands telecom services can help you exceed customer expectations. You need a partner with a flexible and scalable workforce of experts to meet seasonal spikes and support ongoing growth with diminishing performance.
The education sector is experiencing increasing competition and organizations in the industry need to focus their energies on maximizing student enrollments and delivering quality education within their staff and resource constraints. LEC provides BPO support services for educational institutions and other businesses in the learning and development sector.
We offer cost-effective BPO support services for schools, colleges, academies, universities, training institutes, online training providers, e-learning companies, Massive Open Online Course (MOOC) providers and other organizations in the education sector.
LEC provides deep experience in the automotive and transportation industries, helping leading dealerships, motor corporations, auto-tech, ridesharing, medical and non-medical transportation companies provide a seamless solution. With a laser focus on the demand in automotive, para-transit, assisted mobility, and auto-tech, LEC provides a world-class customer experience and technical ecosystem leveraging omni-channel solutions that transcend the traditional call center. The growing demands of consumers and the need for digital touch-points requires a call center that offers tomorrow’s contact center solutions and technology, today.
LEC supports our clients in the following areas:
- Maintenance and servicing
- Automatic Crash Response
- Emergency Services
- Mobile App Support
- Crisis Assistance
- Roadside Assistance
- Stolen Vehicle Assistance
- TBT Navigation
- Omni-Channel Support Services
- Remote Key Fob
- Sales Appointment Scheduling
- Recalls
- Warranty support