The rapid dissemination of information has led to the highest informed customers in history, which has raised the customer’s level of expectation they have from each business. In order to present yourself as a customer-centric organization, you must understand that great customer service and support are no longer only provided within normal business hours.
“60% of the time, it works every time” — Brain Fantana That is one of my favorite statistical quotes. That said, it was the British prime minister Benjamin Disraeli who is famously credited with the phrase: “There are three kinds of lies: lies, damned lies, and statistics”, but the expression has been around almost as long as
Is your sales approach evolving to keep up with the way B2B prospects are buying? They prefer a consultative approach that allows them to learn, not a pitch or gimmick. I’ve been going to, or conducting sales trainings for over twenty-five years. I still love hearing sales stories about sales people who are “doing
5 Reasons Why Your Business NEEDs Live Chat! GalleryB2B Sales, BPO, building a sales team, Business, call center, Chat Support, Contact Center, Customer Service, employee engagement, Employee Retention, Inbound Sales, Outsourcing, recruiting, sales people, sales team, talent acquisition
If you aren't talking to your employees and customers someone else is!
On his company’s ninth anniversary, Uber Co-Founder Garrett Camp published his pitch deck for Uber so the world could see. It was created three years before the company’s official launch in 2011, the deck details how a ride service could offer a superior alternative to the good old taxicab. In six years, Uber has completely disrupted
Outsourcing is a valuable business tool that can help you gain market share at a rapid pace. Most projects and departments can and should be outsourced in certain situations. While it can be hard to step back from handling everything on your own, you’ll find it well worth it in the end. Here are
In today’s aggressive and customer-centric professional world, customers want immediate responses, quality interactions, and timely results. The truth is that it’s difficult to keep up with the demand that’s being placed. The Small companies out there can become especially frustrated because they typically don’t employ enough workers to perform the company’s tasks and interact