The rapid dissemination of information has led to the highest informed customers in history, which has raised the customer’s level of expectation they have from each business. In order to present yourself as a customer-centric organization, you must understand that great customer service and support are no longer only provided within normal business hours.
“60% of the time, it works every time” — Brain Fantana That is one of my favorite statistical quotes. That said, it was the British prime minister Benjamin Disraeli who is famously credited with the phrase: “There are three kinds of lies: lies, damned lies, and statistics”, but the expression has been around almost as long as
Is your sales approach evolving to keep up with the way B2B prospects are buying? They prefer a consultative approach that allows them to learn, not a pitch or gimmick. I’ve been going to, or conducting sales trainings for over twenty-five years. I still love hearing sales stories about sales people who are “doing
5 Reasons Why Your Business NEEDs Live Chat! GalleryB2B Sales, BPO, building a sales team, Business, call center, Chat Support, Contact Center, Customer Service, employee engagement, Employee Retention, Inbound Sales, Outsourcing, recruiting, sales people, sales team, talent acquisition
If you aren't talking to your employees and customers someone else is!
Tired of struggling with sales and subpar sales people?
Here’s what I have always loved about sales, it’s a lot like SPORTS. There is a science to it and if you approach it similarly you can drive salespeople to break all kinds of records just like athletes do. It’s really interesting because just like athletes have a certain DNA makeup, sales people do too.
What to Look for in an Outsourced Contact Center – The Insider GalleryB2B Sales, BPO, building a sales team, Business, call center, Contact Center, Customer Service, Employee Retention, Inbound Sales, Outsourcing, Technology, Uncategorized
By Eric Sims, President of Leading Edge Connections I’ve been in this industry for almost 13 years now. I’ve seen the good, the bad, and the ugly. Too much ugly. About 2 years ago two buddies of mine and I decided we were tired of working for other companies who seemingly just didn’t get it.
In today’s aggressive and customer-centric professional world, customers want immediate responses, quality interactions, and timely results. The truth is that it’s difficult to keep up with the demand that’s being placed. The Small companies out there can become especially frustrated because they typically don’t employ enough workers to perform the company’s tasks and interact