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Real Tips for Driving Sales in 2021

As we all look forward to 2021, we need to accept a few things, and then ask ourselves some important questions. First, we need to accept this new reality and the monumental changes it brings. Q1 of 2021 introduces a new political regime with new approaches to business, taxes and much more. Like it

5 Trends that will shape the 2021 Customer Care Landscape

As support teams look to 2021, there’s no shortage of priorities, from team efficiency, to customer experience, to operational business impact. Leading Edge Connections latest research reveals how industry leaders are working to find balance. Let’s face it, the number of items on the plate continues to increase. Customer expectations continue to rise, while

The Case for Sales Development

To start, we need to understand why sales development is critical to the health of your revenue machine. There are eight compelling reasons to build or outsource a sales development organization. 1. Connecting with prospects requires time and resources To understand how much effort it takes to reach a prospect by phone, look at

Does Your Organization Need a Team of SDRs?

Before we even get started let’s align on the definition of Sales Development Reps (SDRs) are? The definition of a sales development rep (SDR) is a type of inside sales rep that solely focuses on outbound prospecting. Many companies have experienced massive revenue growth by separating sales organizations into specific roles. Unlike quota-carrying salespeople,

Top 4 Reasons to Outsource Your Contact Center Customer Service Needs

Contact Center services are typically an essential part of any thriving business. Customers who are upset, happy, frustrated, or even curious still prefer to hear another person’s voice on the phone to listen to them and assist them in resolving their concern or need. A customer’s experience with your business, or contact center team

Tips To Drive First Call Resolution

There are a great number of approaches to refining customer interactions and customer experiences but not all of them positively affect the bottom line the way FCR does. For those unfamiliar, first-call resolution (FCR) is an extremely important contact center metric and key element of customer relationship management. The term is self-explanatory: a contact

7 Tips To Successful Recruitment During & Post COVID

In a 2019 study, organizations adept at hiring talent also had two times better profit margins than those that were less capable in recruitment. The reason why recruiting remains so powerful is that if you don't bring in the right players, the other operational functions suffer. When those departments suffer you diminish the company’s

What’s Your ROT (Return on Trust)?

As leaders we are preprogrammed via our education and experience to constantly measure and manage activity results. Looks to make a new capital investment? Let’s perform a cost/benefit analysis. Need to assess the effectiveness of one of your business strategy? Calculate the ROI – Return on Investment. If your can’t measure it, it doesn’t

Why Businesses Should ‘Opt-In’ For Outsourcing Their Business Needs

2020 has been one crazy year and it’s only half way over at this point. In many ways it feels Apocalyptic. We’ve had extremely disruptive issues with the impacts of a pandemic, racial tensions, riots, solar flares, Sahara Dust and who knows what’s next. I think it’s either Locust or Frogs? When I see

10 Powerful Open-Ended Sales Questions To Get Prospects Talking

Do you remember your first sales presentation or call? I do! It was a call selling subscriptions to the Fort Worth Star Telegram. I remember the DOS system, the dialer, and my utter fear. I remember praying that no one would answer the phone. My first call, actually calls, were terrible. My idea of

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