As leaders we are preprogrammed via our education and experience to constantly measure and manage activity results. Looks to make a new capital investment? Let’s perform a cost/benefit analysis. Need to assess the effectiveness of one of your business strategy? Calculate the ROI – Return on Investment. If your can’t measure it, it doesn’t
Why Businesses Should ‘Opt-In’ For Outsourcing Their Business Needs GalleryB2B Sales, BPO, Business, Business Tips, call center, Contact Center, COVID 19, Customer Service, CX, Inbound Sales, Outsourcing, sales development representatives, small business solutions, Trending
2020 has been one crazy year and it’s only half way over at this point. In many ways it feels Apocalyptic. We’ve had extremely disruptive issues with the impacts of a pandemic, racial tensions, riots, solar flares, Sahara Dust and who knows what’s next. I think it’s either Locust or Frogs? When I see
10 Powerful Open-Ended Sales Questions To Get Prospects Talking GalleryB2B Sales, Business Tips, call center, cold calling, Contact Center, Inbound Sales, Outsourcing, sales development representatives, sales people, sales prospecting, sales team, small business solutions, Trending
Do you remember your first sales presentation or call? I do! It was a call selling subscriptions to the Fort Worth Star Telegram. I remember the DOS system, the dialer, and my utter fear. I remember praying that no one would answer the phone. My first call, actually calls, were terrible. My idea of
2020’s Top 4 Sales Prospecting Tips GalleryB2B Sales, BPO, Business Tips, call center, cold calling, Contact Center, coronavirus news, COVID 19, Inbound Sales, Outsourcing, sales development representatives, sales people, sales prospecting, sales team, small business solutions, Trending
Most sales people are constantly searching for new ideas to take their prospecting game to the leading-edge in 2020. If that’s you then I have good news for you! I researched a ton of tips and techniques being used out there today and crafted you a list of the 4 top sales prospecting tips
Effective B2B selling requires more research and planning than traditional B2C selling. Typically, the sales cycle is longer and you frequently face the challenge of interacting with multiple stakeholders at the company until getting to a final decision maker. But, it’s also some of the most rewarding sales work one can do. Particularly when
7 Killer Traits to Look For in a Sales Development Representatives GalleryB2B Sales, BPO, call center, Chat Support, Contact Center, Customer Service, Inbound Sales, Outsourcing, sales development representatives, sales teams, small business solutions, talent acquisition
Sales Development is your most important department in sales. Believe me? Take a quick glance at the Account Executives on your team that never hit quota. It’s probably because they don’t have the prospecting skills that SDRs excel at. Thankfully, you can get ahead of the curve by hiring great SDRs that can grow
The rapid dissemination of information has led to the highest informed customers in history, which has raised the customer’s level of expectation they have from each business. In order to present yourself as a customer-centric organization, you must understand that great customer service and support are no longer only provided within normal business hours.
“60% of the time, it works every time” — Brain Fantana That is one of my favorite statistical quotes. That said, it was the British prime minister Benjamin Disraeli who is famously credited with the phrase: “There are three kinds of lies: lies, damned lies, and statistics”, but the expression has been around almost as long as
Is your sales approach evolving to keep up with the way B2B prospects are buying? They prefer a consultative approach that allows them to learn, not a pitch or gimmick. I’ve been going to, or conducting sales trainings for over twenty-five years. I still love hearing sales stories about sales people who are “doing
5 Reasons Why Your Business NEEDs Live Chat! GalleryB2B Sales, BPO, building a sales team, Business, call center, Chat Support, Contact Center, Customer Service, employee engagement, Employee Retention, Inbound Sales, Outsourcing, recruiting, sales people, sales team, talent acquisition
If you aren't talking to your employees and customers someone else is!