Many businesses hesitate when it comes to outsourcing customer service to a call center. Let’s start by making one thing clear. It’s not all apples to apples. Outsourcing is only as good as the quality of the call center you use. You wouldn’t go to McDonalds expecting to get a five-star filet mignon. Not
2020 started off with a bang, and many of us saw this year as potentially our greatest year ever. Markets were moving. Interest rates were good. Unemployment was down. We were jamming! Then BAM, CLANG, BOOM! It all came to a halt and everything we thought we knew went out the window. Seemingly overnight
As the number of confirmed Coronavirus cases contuse to rise across the United States and the Corona-craziness continues, many businesses are asking what action they need to take immediately and what will be necessary if the epidemic becomes more severe. To keep employees, their families and your local communities safe, and to mitigate against
Repeat customers are the lifeblood of any successful business, and thanks to platforms like Facebook, Instagram, Twitter and LinkedIn, they have the power to be an online ambassador for your company. A loyal customer is not only paying for your products and services, but is telling others about you too. They are your walking,
The paradigm has evolved with servicing customers. Because of the upsurge in competition, shifting your thinking about customer service is as simple as calling it, the customer experience. Once you start thinking in terms of boosting the customer experience, then you’ll see faint, yet important changes in your approach to retaining the customer, which
The most rapid way to close more ‘deals’ and increase your company’s revenue is to outsource where and when it matters most. There’s no denying this, and smart, leading edge companies are doing it more and more every day. Whether it’s outsourcing customer service, product fulfillment, sales, back office work or any role in-between
At Leading Edge Connections, more affectionately called LEC, our team has been privileged to partner with numerous early stage startups, small businesses, and mid-size organizations to help them establish their own customized sales process. Most of them come to us when they arrive at the point to create their very first sales process, and
Effective B2B selling requires more research and planning than traditional B2C selling. Typically, the sales cycle is longer and you frequently face the challenge of interacting with multiple stakeholders at the company until getting to a final decision maker. But, it’s also some of the most rewarding sales work one can do. Particularly when
If you aren't talking to your employees and customers someone else is!
Tired of struggling with sales and subpar sales people?
