Let's talk about sales! The financial consequences of high rep turnover have always been massive but now they are getting even bigger. The US economy is feeling shortages in numerous ways and one to the shortages we are experiencing in the corporate workspace is a crisis in sales talent. Organizations and their leaders are
Contact Center services are typically an essential part of any thriving business. Customers who are upset, happy, frustrated, or even curious still prefer to hear another person’s voice on the phone to listen to them and assist them in resolving their concern or need. A customer’s experience with your business, or contact center team
In a 2019 study, organizations adept at hiring talent also had two times better profit margins than those that were less capable in recruitment. The reason why recruiting remains so powerful is that if you don't bring in the right players, the other operational functions suffer. When those departments suffer you diminish the company’s
If you aren't talking to your employees and customers someone else is!
