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Cultivating Repeat Customers

Repeat customers are the lifeblood of any successful business, and thanks to platforms like Facebook, Instagram, Twitter and LinkedIn, they have the power to be an online ambassador for your company. A loyal customer is not only paying for your products and services, but is telling others about you too. They are your walking,

8 Steps to Deliver a Leading-Edge Customer Experience

The paradigm has evolved with servicing customers. Because of the upsurge in competition, shifting your thinking about customer service is as simple as calling it, the customer experience. Once you start thinking in terms of boosting the customer experience, then you’ll see faint, yet important changes in your approach to retaining the customer, which

7 Good Reason To Outsource Sales Development

The most rapid way to close more ‘deals’ and increase your company’s revenue is to outsource where and when it matters most. There’s no denying this, and smart, leading edge companies are doing it more and more every day. Whether it’s outsourcing customer service, product fulfillment, sales, back office work or any role in-between

How to Build A Sales Process for Your Startup or SMB

At Leading Edge Connections, more affectionately called LEC, our team has been privileged to partner with numerous early stage startups, small businesses, and mid-size organizations to help them establish their own customized sales process. Most of them come to us when they arrive at the point to create their very first sales process, and

12 B2B Sales Tips & Tricks

Effective B2B selling requires more research and planning than traditional B2C selling. Typically, the sales cycle is longer and you frequently face the challenge of interacting with multiple stakeholders at the company until getting to a final decision maker. But, it’s also some of the most rewarding sales work one can do. Particularly when

7 Killer Traits to Look For in a Sales Development Representatives

Sales Development is your most important department in sales. Believe me? Take a quick glance at the Account Executives on your team that never hit quota. It’s probably because they don’t have the prospecting skills that SDRs excel at. Thankfully, you can get ahead of the curve by hiring great SDRs that can grow

Why Businesses Need to Offer 24/7 Customer Support

The rapid dissemination of information has led to the highest informed customers in history, which has raised the customer’s level of expectation they have from each business. In order to present yourself as a customer-centric organization, you must understand that great customer service and support are no longer only provided within normal business hours.

10 Crazy Sales Stats

“60% of the time, it works every time” — Brain Fantana That is one of my favorite statistical quotes. That said, it was the British prime minister Benjamin Disraeli who is famously credited with the phrase: “There are three kinds of lies: lies, damned lies, and statistics”, but the expression has been around almost as long as

The 6 Keys to a Highly Effective B2B Sales Approach

Is your sales approach evolving to keep up with the way B2B prospects are buying? They prefer a consultative approach that allows them to learn, not a pitch or gimmick. I’ve been going to, or conducting sales trainings for over twenty-five years. I still love hearing sales stories about sales people who are “doing

HOW CAN A CALL CENTER HELP YOUR SMALL BUSINESS?

In today’s aggressive and customer-centric professional world, customers want immediate responses, quality interactions, and timely results. The truth is that it’s difficult to keep up with the demand that’s being placed. The Small companies out there can become especially frustrated because they typically don’t employ enough workers to perform the company’s tasks and interact

Top Sliding Bar

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

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