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8 Reasons Virtual Agents are Superior

Selecting a contact center to outsource your vital functions like sales, customer service, help desk or back office support can be a daunting task. I like to keep things really simple. The nuts and bolts of what a center is provisioning is twofold. They really provision technology and people. What you want is a

7 Tips for a Healthy Work At Home Routine

More people are working from the comfort of their own home than ever. For many this will become a permanent change. As different industries and organizations realize that having a remote workforce is possible and productive numerous people will never go back to the ‘old way’ of working. As exciting as that is there

5 Benefits of Outsourcing Customer Service

Many businesses hesitate when it comes to outsourcing customer service to a call center. Let’s start by making one thing clear. It’s not all apples to apples. Outsourcing is only as good as the quality of the call center you use. You wouldn’t go to McDonalds expecting to get a five-star filet mignon. Not

4 Tips for Selling Products & Services During The COVID 19 Pandemic

2020 started off with a bang, and many of us saw this year as potentially our greatest year ever. Markets were moving. Interest rates were good. Unemployment was down. We were jamming! Then BAM, CLANG, BOOM! It all came to a halt and everything we thought we knew went out the window. Seemingly overnight

5 Things Every Business Must Be Prepared To Do During Corona-Time

As the number of confirmed Coronavirus cases contuse to rise across the United States and the Corona-craziness continues, many businesses are asking what action they need to take immediately and what will be necessary if the epidemic becomes more severe. To keep employees, their families and your local communities safe, and to mitigate against

What’s the Best Thing That Could Happen?

I was sitting in a meeting a while back with a group of leaders discussing performance. As always there were areas of success and areas of challenge. As the conversation grew the topic zeroed in on some statistical issues that impact the bottom line revenue. As I looked around the room, and listened, I

Cultivating Repeat Customers

Repeat customers are the lifeblood of any successful business, and thanks to platforms like Facebook, Instagram, Twitter and LinkedIn, they have the power to be an online ambassador for your company. A loyal customer is not only paying for your products and services, but is telling others about you too. They are your walking,

8 Steps to Deliver a Leading-Edge Customer Experience

The paradigm has evolved with servicing customers. Because of the upsurge in competition, shifting your thinking about customer service is as simple as calling it, the customer experience. Once you start thinking in terms of boosting the customer experience, then you’ll see faint, yet important changes in your approach to retaining the customer, which

7 Good Reason To Outsource Sales Development

The most rapid way to close more ‘deals’ and increase your company’s revenue is to outsource where and when it matters most. There’s no denying this, and smart, leading edge companies are doing it more and more every day. Whether it’s outsourcing customer service, product fulfillment, sales, back office work or any role in-between

How to Build A Sales Process for Your Startup or SMB

At Leading Edge Connections, more affectionately called LEC, our team has been privileged to partner with numerous early stage startups, small businesses, and mid-size organizations to help them establish their own customized sales process. Most of them come to us when they arrive at the point to create their very first sales process, and

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This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

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