When taking a look at the Customer Service landscape for 2022 and beyond it’s important to pluck out what’s “Now Trending” to ensure your brand isn’t falling behind, or more importantly how it can stay on the EDGE. In the past three years we’ve seen over 50% of customer experiences move to digital, meaning
Let's talk about sales! The financial consequences of high rep turnover have always been massive but now they are getting even bigger. The US economy is feeling shortages in numerous ways and one to the shortages we are experiencing in the corporate workspace is a crisis in sales talent. Organizations and their leaders are
You’ve invested an enormous amount of work, effort, passion and money into starting, building and launching your business. The market research is done, you have validated that your service or product is quality, and you’ve validated that there is a sufficient need within your selected marketspace. The question now becomes, how are you going
Virtual, aka Remote, working is here to stay. The one thing we know for sure is that the world we lived in preCovid is forever gone. This means a continued evolution to find new and better ways to do a number of things. One of those is meeting the needs of a virtualized workforce.
The success of any business lies in its ability to forecast change and be armed to manage and strategize plans for the future. If you want to stay at the top of your game, you should know what to expect. For some, it’s a whole new world, but that doesn’t have to be a
Tradition or traditionally. Now those are two words that should raise the eyebrows of anyone looking to innovate or evolve. We have all been in those meetings. You know the ones! Where the leadership and the team have their little picketing signs and march around chanting “this is the way we’ve always done it.
B2B Sales is one of the fastest and most competitive aspects of business right now. Companies all over the world are scrambling to find the right team, technology, approach, and process to get their product or service in front of the right business. One of the biggest misses I experience when working with brands
The way companies sell products and services has changed at a record pace, especially in the B2B space. 2020’s COVID19 Tsunami created an even deeper chasm for many brands. Now in 2021 90% of all sales teams are predicted to miss their revenue targets in the first quarter. The reasons are many, but the
As we all look forward to 2021, we need to accept a few things, and then ask ourselves some important questions. First, we need to accept this new reality and the monumental changes it brings. Q1 of 2021 introduces a new political regime with new approaches to business, taxes and much more. Like it
5 Trends that will shape the 2021 Customer Care Landscape GalleryBPO, Business, Business Tips, call center, Chat Support, Contact Center, COVID 19, customer experience, Customer Service, Customer Service, CX, First Call Resolution, Leadership, Outsourcing, Technology, Trending
As support teams look to 2021, there’s no shortage of priorities, from team efficiency, to customer experience, to operational business impact. Leading Edge Connections latest research reveals how industry leaders are working to find balance. Let’s face it, the number of items on the plate continues to increase. Customer expectations continue to rise, while