customer service

Top 10 Leading-Edge Remote Employee Engagement Tips

Employee engagement is a crucial factor in the success of any business. In today's world, with remote work becoming more prevalent, keeping employees engaged can be a challenge. According to a survey by Buffer, 20% of remote workers struggle with loneliness and 19% struggle with communication. Therefore, it is essential to focus on employee

2023-05-13T16:17:25+00:00May 13th, 2023|0 Comments

Unlocking the Power of Customer Voice: Strategies for Businesses

In today's hyper-competitive business landscape, understanding and meeting customer expectations has become crucial for success. Customers hold the key to valuable insights that can drive innovation, enhance products and services, and build lasting relationships. Discovering the voice of the customer (VoC) is an essential endeavor for businesses looking to stay ahead. In this blog,

2023-05-01T15:15:02+00:00May 1st, 2023|0 Comments

How The BPO Industry Can Adapt To The Modern Customer With Mike McGuire

  In this inaugural episode of Preventing Brandslaughter, Jon & Eric talk with Mike McGuire of NobelBiz about the ins and outs, ups and downs of navigating the BPO industry with integrity. The world has changed, and contact center businesses need to adapt to new ways of communicating with customers to remain relevant and profitable.

2023-07-10T00:29:36+00:00March 11th, 2023|0 Comments

What’s Trending in Customer Service for 2022

When taking a look at the Customer Service landscape for 2022 and beyond it’s important to pluck out what’s “Now Trending” to ensure your brand isn’t falling behind, or more importantly how it can stay on the EDGE. In the past three years we’ve seen over 50% of customer experiences move to digital, meaning

2022-09-26T12:09:51+00:00January 4th, 2022|0 Comments

Cultivating Repeat Customers

Repeat customers are the lifeblood of any successful business, and thanks to platforms like Facebook, Instagram, Twitter and LinkedIn, they have the power to be an online ambassador for your company. A loyal customer is not only paying for your products and services, but is telling others about you too. They are your walking,

2022-09-03T06:11:39+00:00February 18th, 2020|0 Comments

8 Steps to Deliver a Leading-Edge Customer Experience

The paradigm has evolved with servicing customers. Because of the upsurge in competition, shifting your thinking about customer service is as simple as calling it, the customer experience. Once you start thinking in terms of boosting the customer experience, then you’ll see faint, yet important changes in your approach to retaining the customer, which

2022-09-03T06:11:46+00:00February 9th, 2020|0 Comments

Top Sliding Bar

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

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