Repeat customers are the lifeblood of any successful business, and thanks to platforms like Facebook, Instagram, Twitter and LinkedIn, they have the power to be an online ambassador for your company. A loyal customer is not only paying for your products and services, but is telling others about you too. They are your walking,
The paradigm has evolved with servicing customers. Because of the upsurge in competition, shifting your thinking about customer service is as simple as calling it, the customer experience. Once you start thinking in terms of boosting the customer experience, then you’ll see faint, yet important changes in your approach to retaining the customer, which
7 Killer Traits to Look For in a Sales Development Representatives GalleryB2B Sales, BPO, call center, Chat Support, Contact Center, Customer Service, Inbound Sales, Outsourcing, sales development representatives, sales teams, small business solutions, talent acquisition
Sales Development is your most important department in sales. Believe me? Take a quick glance at the Account Executives on your team that never hit quota. It’s probably because they don’t have the prospecting skills that SDRs excel at. Thankfully, you can get ahead of the curve by hiring great SDRs that can grow
The rapid dissemination of information has led to the highest informed customers in history, which has raised the customer’s level of expectation they have from each business. In order to present yourself as a customer-centric organization, you must understand that great customer service and support are no longer only provided within normal business hours.
On his company’s ninth anniversary, Uber Co-Founder Garrett Camp published his pitch deck for Uber so the world could see. It was created three years before the company’s official launch in 2011, the deck details how a ride service could offer a superior alternative to the good old taxicab. In six years, Uber has completely disrupted
Identifying the differences between a call center and a contact center is the first step in choosing which one is right for your brand and your customers. Many times these terms are still used interchangeably, but that can result in a critical business mistake. In order to discuss what makes them different we first have
In today’s world, innovation is the key to growing your company. The “norm” is no longer acceptable as savvy consumers are always on the look out for the next best thing. Think about any leading brand in an “old” industry such as Netflix, Tesla, and Google. It’s easy to see that they’ve been breaking the