customer experience

Crafting a Leading-Edge Customer Experience

In today's hypercompetitive market, creating a memorable customer experience isn't just a bonus—it's a necessity. Businesses that prioritize customer satisfaction and engagement often outshine their competitors and foster long-term loyalty. So, how can you craft a leading-edge customer experience that keeps your clientele coming back for more? Let's dive into the specifics. Understand Your

2024-03-11T16:20:07+00:00March 11th, 2024|0 Comments

Secrets To Scheduling For Success

In the realm of customer service, the right scheduling model can be the difference between success and failure. A well-crafted scheduling model ensures that customer support teams are available when customers need them the most, thereby enhancing customer satisfaction and streamlining operations. This blog delves into how businesses can build a successful scheduling model

2024-02-16T03:54:41+00:00February 16th, 2024|0 Comments

What’s Trending in Customer Service for 2022

When taking a look at the Customer Service landscape for 2022 and beyond it’s important to pluck out what’s “Now Trending” to ensure your brand isn’t falling behind, or more importantly how it can stay on the EDGE. In the past three years we’ve seen over 50% of customer experiences move to digital, meaning

2022-09-26T12:09:51+00:00January 4th, 2022|0 Comments

5 Trends that will shape the 2021 Customer Care Landscape

As support teams look to 2021, there’s no shortage of priorities, from team efficiency, to customer experience, to operational business impact. Leading Edge Connections latest research reveals how industry leaders are working to find balance. Let’s face it, the number of items on the plate continues to increase. Customer expectations continue to rise, while

2022-09-04T20:59:33+00:00October 24th, 2020|0 Comments

Top 4 Reasons to Outsource Your Contact Center Customer Service Needs

Contact Center services are typically an essential part of any thriving business. Customers who are upset, happy, frustrated, or even curious still prefer to hear another person’s voice on the phone to listen to them and assist them in resolving their concern or need. A customer’s experience with your business, or contact center team

2022-09-03T06:07:15+00:00August 23rd, 2020|0 Comments

Tips To Drive First Call Resolution

There are a great number of approaches to refining customer interactions and customer experiences but not all of them positively affect the bottom line the way FCR does. For those unfamiliar, first-call resolution (FCR) is an extremely important contact center metric and key element of customer relationship management. The term is self-explanatory: a contact

2022-09-03T06:07:21+00:00August 16th, 2020|0 Comments

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This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

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