customer support

Real-Time AI Contact Center Coaching With Marc Bernstein

  Your customer is the cog of your business that keeps the sales coming. So keeping your customers’ satisfaction should be put first. How will you keep your customers getting the service they need? Marc Bernstein, the CEO of Balto, takes on the real-time AI contact center to build better lives for your customers and

2023-07-10T00:20:59+00:00May 19th, 2023|0 Comments

Top 10 Leading-Edge Remote Employee Engagement Tips

Employee engagement is a crucial factor in the success of any business. In today's world, with remote work becoming more prevalent, keeping employees engaged can be a challenge. According to a survey by Buffer, 20% of remote workers struggle with loneliness and 19% struggle with communication. Therefore, it is essential to focus on employee

2023-05-13T16:17:25+00:00May 13th, 2023|0 Comments

Unlocking the Power of Customer Voice: Strategies for Businesses

In today's hyper-competitive business landscape, understanding and meeting customer expectations has become crucial for success. Customers hold the key to valuable insights that can drive innovation, enhance products and services, and build lasting relationships. Discovering the voice of the customer (VoC) is an essential endeavor for businesses looking to stay ahead. In this blog,

2023-05-01T15:15:02+00:00May 1st, 2023|0 Comments

How The BPO Industry Can Adapt To The Modern Customer With Mike McGuire

  In this inaugural episode of Preventing Brandslaughter, Jon & Eric talk with Mike McGuire of NobelBiz about the ins and outs, ups and downs of navigating the BPO industry with integrity. The world has changed, and contact center businesses need to adapt to new ways of communicating with customers to remain relevant and profitable.

2023-07-10T00:29:36+00:00March 11th, 2023|0 Comments

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