How AI Can Improve Employee Experience (EX) | LEC

Artificial Intelligence (AI) is rapidly transforming the way businesses operate across the globe. One of the areas where AI can have a significant impact is in employee experience. Employee experience refers to the way employees feel about their job, work environment, and the overall workplace culture. By leveraging AI, businesses can improve employee experience, which

2023-04-05T10:38:54+00:00April 5th, 2023|0 Comments

Top Contact Center Technologies

Contact centers are an essential component of modern business operations, providing customer support, technical assistance, and other services. To remain competitive in today's fast-paced and ever-evolving business landscape, contact centers must leverage cutting-edge technologies that enable them to meet customer needs efficiently and effectively. Let’s explore the top contact center technology categories that are driving

2023-03-23T20:14:32+00:00March 23rd, 2023|0 Comments

Cultivate & Grow “Devotee” Customers

It’s no secret the retail industry is competitive. Every brand out there is looking for larger market share, more loyal customers, increased revenue, and lower churn, among other things. In such a MMA fight type atmosphere one area of opportunity is up for grabs each year, or really each minute. That area is #CX

2023-03-16T20:27:12+00:00March 16th, 2023|0 Comments

8 Ways to Enhance Your Call Center Customer Experience | LEC

In today’s business landscape, providing an exceptional customer experience is essential to the success of any company. A company’s call center is often the primary point of contact between customers and the organization. Therefore, optimizing the call center experience should be a top priority for companies that want to improve customer satisfaction and loyalty.

2023-03-06T20:28:34+00:00March 6th, 2023|0 Comments

Best Ways To Select An Outsourced Contact Center Vendor | LEC

Outsourcing your contact center operations can be a cost-effective way to provide excellent customer service, but choosing the right vendor is crucial. With so many options available, selecting the right vendor can be a daunting task. Here are the best ways to select an outsourced contact center vendor: 1. Identify your needsBefore

2023-02-28T18:53:27+00:00February 28th, 2023|0 Comments

7 Reasons to leverage Live Chat for your Customer Service | LEC

Live chat has become a crucial aspect of modern customer service. Gone are the days where customers are forced to wait on hold for hours or send countless emails to receive a response. With live chat, customers can get the support they need quickly and efficiently, leading to improved customer satisfaction and loyalty. In this

2023-02-22T19:38:09+00:00February 22nd, 2023|0 Comments

Top Sliding Bar

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

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