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8 Reasons Virtual Agents are Superior

Selecting a contact center to outsource your vital functions like sales, customer service, help desk or back office support can be a daunting task. I like to keep things really simple. The nuts and bolts of what a center is provisioning is twofold. They really provision technology and people. What you want is a

2022-09-03T06:10:48+00:00May 24th, 2020|0 Comments

7 Tips for a Healthy Work At Home Routine

More people are working from the comfort of their own home than ever. For many this will become a permanent change. As different industries and organizations realize that having a remote workforce is possible and productive numerous people will never go back to the ‘old way’ of working. As exciting as that is there

2022-09-03T06:10:55+00:00May 17th, 2020|0 Comments

5 Benefits of Outsourcing Customer Service

Many businesses hesitate when it comes to outsourcing customer service to a call center. Let’s start by making one thing clear. It’s not all apples to apples. Outsourcing is only as good as the quality of the call center you use. You wouldn’t go to McDonalds expecting to get a five-star filet mignon. Not

2022-09-03T06:11:03+00:00May 10th, 2020|0 Comments

4 Tips for Selling Products & Services During The COVID 19 Pandemic

2020 started off with a bang, and many of us saw this year as potentially our greatest year ever. Markets were moving. Interest rates were good. Unemployment was down. We were jamming! Then BAM, CLANG, BOOM! It all came to a halt and everything we thought we knew went out the window. Seemingly overnight

2022-09-03T06:11:08+00:00April 5th, 2020|0 Comments

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