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What’s Trending in Customer Service for 2022

When taking a look at the Customer Service landscape for 2022 and beyond it’s important to pluck out what’s “Now Trending” to ensure your brand isn’t falling behind, or more importantly how it can stay on the EDGE. In the past three years we’ve seen over 50% of customer experiences move to digital, meaning

2022-09-26T12:09:51+00:00January 4th, 2022|0 Comments

Building Your B2B ICP (Ideal Customer Profile)

B2B Sales is one of the fastest and most competitive aspects of business right now. Companies all over the world are scrambling to find the right team, technology, approach, and process to get their product or service in front of the right business. One of the biggest misses I experience when working with brands

2022-09-04T20:37:58+00:00February 14th, 2021|0 Comments

How Outsourced Sales Teams Work

The way companies sell products and services has changed at a record pace, especially in the B2B space. 2020’s COVID19 Tsunami created an even deeper chasm for many brands. Now in 2021 90% of all sales teams are predicted to miss their revenue targets in the first quarter. The reasons are many, but the

2022-09-04T20:38:28+00:00January 29th, 2021|0 Comments

Real Tips for Driving Sales in 2021

As we all look forward to 2021, we need to accept a few things, and then ask ourselves some important questions. First, we need to accept this new reality and the monumental changes it brings. Q1 of 2021 introduces a new political regime with new approaches to business, taxes and much more. Like it

2022-09-04T20:55:58+00:00November 26th, 2020|0 Comments

5 Trends that will shape the 2021 Customer Care Landscape

As support teams look to 2021, there’s no shortage of priorities, from team efficiency, to customer experience, to operational business impact. Leading Edge Connections latest research reveals how industry leaders are working to find balance. Let’s face it, the number of items on the plate continues to increase. Customer expectations continue to rise, while

2022-09-04T20:59:33+00:00October 24th, 2020|0 Comments

The Case for Sales Development

To start, we need to understand why sales development is critical to the health of your revenue machine. There are eight compelling reasons to build or outsource a sales development organization. 1. Connecting with prospects requires time and resources To understand how much effort it takes to reach a prospect by phone, look at

2022-09-04T21:02:01+00:00October 19th, 2020|0 Comments

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