Employee Retention

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5 Reasons Why Your Business NEEDs Live Chat!

If you aren't talking to your employees and customers someone else is!

What to Look for in an Outsourced Contact Center – The Insider

By Eric Sims, President of Leading Edge Connections  I’ve been in this industry for almost 13 years now. I’ve seen the good, the bad, and the ugly. Too much ugly. About 2 years ago two buddies of mine and I decided we were tired of working for other companies who seemingly just didn’t get it.

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