BPO

Recession-Proof Your Business: The Benefits of Leveraging a U.S. Outsourcer

In times of economic uncertainty, businesses are increasingly looking for strategies to recession-proof their operations. One approach that offers numerous advantages is outsourcing a company's contact center to a U.S. outsourcer. While leadership may harbor concerns that cause hesitation, debunking these fears reveals the cost savings, flexibility, scalability, and customer experience benefits that come

2023-05-24T13:42:51+00:00May 24th, 2023|0 Comments

Press Release: Leading Edge Connections Celebrates 5th Year Anniversary

Leading Edge Connections Celebrates 5th Year Anniversary: Revolutionizing the BPO Industry Tampa, 5/18/2023– Leading Edge Connections (LEC), a visionary leader in the Business Process Outsourcing (BPO) industry, proudly celebrates its 5th year anniversary. Founded by Jon Juliano and Eric Sims, LEC has emerged as a disruptor and change agent, revolutionizing the way businesses approach

2023-05-18T12:41:51+00:00May 18th, 2023|0 Comments

How The BPO Industry Can Adapt To The Modern Customer With Mike McGuire

  In this inaugural episode of Preventing Brandslaughter, Jon & Eric talk with Mike McGuire of NobelBiz about the ins and outs, ups and downs of navigating the BPO industry with integrity. The world has changed, and contact center businesses need to adapt to new ways of communicating with customers to remain relevant and profitable.

2023-03-13T00:27:52+00:00March 11th, 2023|0 Comments

15 Kick Ass Tips for Making Better Sales Calls

Here’s what I have always loved about sales, it’s a lot like SPORTS. There is a science to it and if you approach it similarly you can drive salespeople to break all kinds of records just like athletes do. It’s really interesting because just like athletes have a certain DNA makeup, sales people do too.

2022-09-03T06:13:04+00:00October 13th, 2018|0 Comments

‘Uber-ize’ the Contact Center Industry

On his company’s ninth anniversary, Uber Co-Founder Garrett Camp published his pitch deck for Uber so the world could see. It was created three years before the company’s official launch in 2011, the deck details how a ride service could offer a superior alternative to the good old taxicab. In six years, Uber has completely disrupted

2022-09-03T06:13:12+00:00September 2nd, 2018|0 Comments

How Outsourcing Can Grow Your Business

  Outsourcing is a valuable business tool that can help you gain market share at a rapid pace. Most projects and departments can and should be outsourced in certain situations. While it can be hard to step back from handling everything on your own, you’ll find it well worth it in the end. Here are

2022-09-03T06:13:20+00:00July 28th, 2018|0 Comments

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