In times of economic uncertainty, businesses are increasingly looking for strategies to recession-proof their operations. One approach that offers numerous advantages is outsourcing a company's contact center to a U.S. outsourcer. While leadership may harbor concerns that cause hesitation, debunking these fears reveals the cost savings, flexibility, scalability, and customer experience benefits that come
Leading Edge Connections Celebrates 5th Year Anniversary: Revolutionizing the BPO Industry Tampa, 5/18/2023– Leading Edge Connections (LEC), a visionary leader in the Business Process Outsourcing (BPO) industry, proudly celebrates its 5th year anniversary. Founded by Jon Juliano and Eric Sims, LEC has emerged as a disruptor and change agent, revolutionizing the way businesses approach
In this inaugural episode of Preventing Brandslaughter, Jon & Eric talk with Mike McGuire of NobelBiz about the ins and outs, ups and downs of navigating the BPO industry with integrity. The world has changed, and contact center businesses need to adapt to new ways of communicating with customers to remain relevant and profitable.
Here’s what I have always loved about sales, it’s a lot like SPORTS. There is a science to it and if you approach it similarly you can drive salespeople to break all kinds of records just like athletes do. It’s really interesting because just like athletes have a certain DNA makeup, sales people do too.
On his company’s ninth anniversary, Uber Co-Founder Garrett Camp published his pitch deck for Uber so the world could see. It was created three years before the company’s official launch in 2011, the deck details how a ride service could offer a superior alternative to the good old taxicab. In six years, Uber has completely disrupted
Outsourcing is a valuable business tool that can help you gain market share at a rapid pace. Most projects and departments can and should be outsourced in certain situations. While it can be hard to step back from handling everything on your own, you’ll find it well worth it in the end. Here are
