Seasonal spikes are a common challenge for contact centers across various industries. Whether it's the holiday shopping rush, tax season, or a product launch, contact centers must be prepared to handle increased call volumes efficiently and effectively. Below, explore the strategies and best practices to help contact centers handle seasonal spikes while maintaining exceptional
An organization's success is intricately tied to its ability to recruit and retain top talent. Hiring brilliance isn't just about filling job positions; it's a strategic investment that can yield substantial returns. Explore below the concept of Return on Investment (ROI) in recruitment, the analytics supporting it, and the myriad ways in which recruiting
Repeat customers are the lifeblood of any successful business, and thanks to platforms like Facebook, Instagram, Twitter and LinkedIn, they have the power to be an online ambassador for your company. A loyal customer is not only paying for your products and services, but is telling others about you too. They are your walking,
