In today's fast-paced digital era, businesses are constantly seeking innovative ways to improve customer service and enhance the customer experiences. One significant trend in the call center world is the migration from traditional voice-based support to chat-based support. Customer demand is aggressively pushing in this direction at a record pace. For the call centers
In times of economic uncertainty, businesses are increasingly looking for strategies to recession-proof their operations. One approach that offers numerous advantages is outsourcing a company's contact center to a U.S. outsourcer. While leadership may harbor concerns that cause hesitation, debunking these fears reveals the cost savings, flexibility, scalability, and customer experience benefits that come
Leading Edge Connections Celebrates 5th Year Anniversary: Revolutionizing the BPO Industry Tampa, 5/18/2023– Leading Edge Connections (LEC), a visionary leader in the Business Process Outsourcing (BPO) industry, proudly celebrates its 5th year anniversary. Founded by Jon Juliano and Eric Sims, LEC has emerged as a disruptor and change agent, revolutionizing the way businesses approach
Employee engagement is a crucial factor in the success of any business. In today's world, with remote work becoming more prevalent, keeping employees engaged can be a challenge. According to a survey by Buffer, 20% of remote workers struggle with loneliness and 19% struggle with communication. Therefore, it is essential to focus on employee
As support teams look to 2021, there’s no shortage of priorities, from team efficiency, to customer experience, to operational business impact. Leading Edge Connections latest research reveals how industry leaders are working to find balance. Let’s face it, the number of items on the plate continues to increase. Customer expectations continue to rise, while
Contact Center services are typically an essential part of any thriving business. Customers who are upset, happy, frustrated, or even curious still prefer to hear another person’s voice on the phone to listen to them and assist them in resolving their concern or need. A customer’s experience with your business, or contact center team
