Let's talk about the Power of Onshore Outsourcing! In today's globalized business landscape, companies often face the decision of whether to outsource their contact center needs. While offshore and nearshore options may seem attractive due to cost savings, it is crucial to consider the broader impact on the job market, the economy, and the
In today's cutthroat business landscape, delivering world-class customer support is not just a requirement, but a crucial factor that can make or break a company. We have all encountered instances of subpar customer service that left us frustrated and disappointed. Take, for example, Sarah, a loyal customer who reached out to a well-known online
There are many programs from the government that target small businesses and tech startups. However, not many pursue them due to the often convoluted and confusing processes. Bridging this gap is Russell Long. He is the founder of Long Capture, a company that assists companies and startups in making the transition to pursue federal
#Unstoppable. This is how Victoria Pelletier describes herself. How exactly does one become unstoppable? To Victoria, it’s all about personal brand. She may be working for Accenture, but she is not Accenture. She is Victoria Pelletier, and she is going to take that brand wherever she goes. We can’t all be like Victoria, but
In today's fast-paced digital era, businesses are constantly seeking innovative ways to improve customer service and enhance the customer experiences. One significant trend in the call center world is the migration from traditional voice-based support to chat-based support. Customer demand is aggressively pushing in this direction at a record pace. For the call centers
In times of economic uncertainty, businesses are increasingly looking for strategies to recession-proof their operations. One approach that offers numerous advantages is outsourcing a company's contact center to a U.S. outsourcer. While leadership may harbor concerns that cause hesitation, debunking these fears reveals the cost savings, flexibility, scalability, and customer experience benefits that come
