Leading Edge Connections Celebrates 5th Year Anniversary: Revolutionizing the BPO Industry Tampa, 5/18/2023– Leading Edge Connections (LEC), a visionary leader in the Business Process Outsourcing (BPO) industry, proudly celebrates its 5th year anniversary. Founded by Jon Juliano and Eric Sims, LEC has emerged as a disruptor and change agent, revolutionizing the way businesses approach
Employee engagement is a crucial factor in the success of any business. In today's world, with remote work becoming more prevalent, keeping employees engaged can be a challenge. According to a survey by Buffer, 20% of remote workers struggle with loneliness and 19% struggle with communication. Therefore, it is essential to focus on employee
In today's hyper-competitive business landscape, understanding and meeting customer expectations has become crucial for success. Customers hold the key to valuable insights that can drive innovation, enhance products and services, and build lasting relationships. Discovering the voice of the customer (VoC) is an essential endeavor for businesses looking to stay ahead. In this blog,
When taking a look at the Customer Service landscape for 2022 and beyond it’s important to pluck out what’s “Now Trending” to ensure your brand isn’t falling behind, or more importantly how it can stay on the EDGE. In the past three years we’ve seen over 50% of customer experiences move to digital, meaning
Let's talk about sales! The financial consequences of high rep turnover have always been massive but now they are getting even bigger. The US economy is feeling shortages in numerous ways and one to the shortages we are experiencing in the corporate workspace is a crisis in sales talent. Organizations and their leaders are
Let’s be direct, you would never recommend that someone cut their own hair right? Why? Because it’s not what they are experts at doing, and they can’t see things from the perspective a barber or Stylist can. So what do you do? You hunt down the right person and it saves you time, money, embarrassment,
